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Shipping Policies

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days from the date you pick up your order or the shipment date. Returned items must in new condition with accompanying receipt and packaging. Please read "Returns" below for return shipping information.

SHIPPING RATES & TIMES

Bikes are exempt from this rate guide. Not all bikes are available to be shipped; under certain circumstances, arrangements can be made. Please email the Online Team to arrange for a shipping quote.

Some items may be subject to additional shipping and handling charges due to size, weight or replacement value (insured shipments). You will be notified of any extra charges via email or phone before we continue processing your order.

Most orders will ship within 1–2 business days. Orders are subject to verification and approval before shipping and may take up to 48 hours to process. Though we do everything we can to ensure your order arrives on time, United Cycle cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. Orders are shipped on regular business days, Monday to Friday, excluding statutory holidays.The shipment method of “Leave at Door” means your package will be left on your doorstep or delivered to your post office box. There is no liability offered with this service and United Cycle will accept no responsibility should your package be listed as delivered (via tracking number) but you can’t locate it. If you wish for a more secure delivery method, please select Signature Required.

Most orders will ship within 1–2 business days. Orders are subject to verification and approval before shipping and may take up to 48 hours to process. Though we do everything we can to ensure your order arrives on time, United Cycle cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. Orders are shipped on regular business days, Monday to Friday, excluding statutory holidays.

*Shipping times are estimates only. All shipments are processed using the most optimal shipping provider for your order and ship out from our Edmonton warehouse. We deliver to remote areas in Canada, however, please note that your order will ship via Ground Shipping and may take up to 20 days to arrive. If you want your order shipped with a specific carrier, please contact the Online Team at (780) 989-6119, toll free at (844) 989-6119 or at our email address.

The shipment method of “Leave at Door” means your package will be left on your doorstep or delivered to your post office box. There is no liability offered with this service and United Cycle will accept no responsibility should your package be listed as delivered (via tracking number) but you can’t locate it. If you wish for a more secure delivery method, please select Signature Required.

PRIORITY SHIPMENTS

Rates and shipping timeframes for Priority Shipments are based on live data directly from Canada Post.

SPLIT SHIPMENTS/NON UNITED CYCLE RETAIL STORE ITEMS

We do not offer split shipment options at this time. Upon receipt of all of your items within our building your order will immediately be processed for shipment to you and at this time you will be updated with tracking information.

U.S. SHIPPING

Shipping rates and timeframes for all items headed to the US are based on live data directly from Canada Post.

INTERNATIONAL SHIPPING

When placing your order please select “Other” in the countries list and add a comment to your order requesting a shipping quote. We will be happy to provide a completed quote to your provided email address.

We quote for shipping International orders via FedEx. This is the quickest courier service for International orders with one of the largest independent networks available.

If you wish to have a quote from Canada Post or other courier, please let us know and we will be happy to provide alternate shipping sources.

International customers are responsible for paying any import fees, brokerage or duty taxes associated with their orders; therefore, any import fees, brokerage or duties will not be included in your quoted shipping prices.

United Cycle reserves the right to review and change these shipping rates and policies at any time.

 

IN-STORE PICK-UP

All orders placed by 1pm will be available for Pick Up by 5pm that same day. All orders placed after 1pm will be available for Pick Up by 12pm the next business day (1pm on Saturdays and Sundays). We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order and an agreed to timeline prior to picking it up. Please note that preorder items will take up to three weeks before being available for pick-up. Payments for these orders are processed immediately and when your product has arrived you will be contacted via your provided email address to let you know your order is ready for pick-up.

When picking up your order simply head to our Customer Service Counter at the main entrance doors. You will be required to present their online order confirmation (either printed out or on a smartphone) as well as 1 piece of government issued photo identification and you will be required to sign for the pick-up.

If you wish to have somebody else pick up your order you are welcome to do so. The individual picking up the order will have to ask for the order by the name of the individual that placed the order. All other above stipulations for order pick-up apply.

Please try to pick up your item within 7 days of purchase, or call the Online Center to make other arrangements. Items not picked up will be refunded back to you and returned to stock.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We dislike answering the phone for a telemarketer and we’re pretty sure you do, too, so we make certain that all information you share with us is never sold or shared with anybody else.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

It’s our aim to provide a hassle free return service for you. If you’re not completely satisfied with an item, you may return it within 30 days from the date you pick up your order or the shipment date. Returned items must in new condition with accompanying receipt and packaging. Refunds will be issued back to you utilizing the same payment method you used to make your purchase with. All clear-out and sale items are final sale and are not eligible to return.

In order to facilitate your return as quickly as possible please call or email before beginning the return process. You can contact us at (780) 989-6119, toll free at (844) 989-6119 and at our email address [email protected].

HOW DO I PROCESS A RETURN?

To process your return, you can either bring it to our store or ship the item(s) back to us. We recommend you always ship with a courier or Canada Post and obtain a tracking number (we are not responsible for items lost during shipment back to our store) and you are welcome to use the least expensive option available in your region. You are responsible for the return shipment costs and shipments sent via COD will not be accepted.

Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels, headset installation, etc.)

ORDERS DAMAGED IN SHIPMENT

All of the items that we ship are in new and un-used condition unless otherwise stated in their online product description. If a package is delivered to you in damaged condition you have the option of refusing or accepting delivery. If you choose to accept the damaged product, please contact us immediately and we will arrange for return shipment of the damaged item(s). Please try and leave the product and package in its original form from when you received it. This will assist our claim submission to the shipping company. We will do our best to make sure you get a duplicate item(s) in un-damaged condition as quickly as possible (subject to availability).

INCORRECT PRODUCT (US)

In the unlikely event that you receive your order and there is product(s) that do not match your order confirmation, or there are products missing from your order, please contact us immediately and we will get you the right product (subject to availability) as quickly as possible and arrange for return shipment of the incorrect item(s).

INCORRECT ORDER (YOU)

We understand that shopping online can often be confusing and mistakes happen, particularly when it only takes the click of a button and the order you were mulling over was suddenly submitted. If it happens that you accidently chose the wrong size, colour or product we will gladly accept returns on all products up to 30 days after the order was placed. In these situations, the buyer will be responsible for return shipping costs (refer to RETURNS & HOW DO I PROCESS A RETURN above).

WHERE DO I SHIP MY RETURNS?

Please send all returns to the following address:

United Cycle
Attn: Online Store
7620 Gateway Blvd NW
Edmonton, AB
T6E 4Z8

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.